Administrative & Customer Service Assistant – Greenfield, IN

Greenfield, IN

Job Description

Job Title: Administrative & Customer Service Assistant – Greenfield, IN

Department: Human Resources

Division Assembly: Greenfield, IN

Summary

The Administrative & Customer Service Assistant directs the front desk where they guide guests, callers, and applicants to the established nature of their visit or call in a professional manner. They contribute to the smooth running of the office by performing various duties handling various administrative functions. As the primary purchase order clerk for non-material purchases, they assist with the procurement process. Furthermore, they assist with Customer Service functions, backup some basic HR functions, and perform other assigned duties as assigned by Plant Management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Administrative Tasks:
- Managing front desk traffic by welcoming visitors, answering phones, notifying the appropriate personnel, and directing them appropriately. Ensure guests have signed in and have appropriate safety PPE when out in the plant.
- Assist and manage purchase order process for non-material purchases including receiving and scanning applicable paperwork to corporate payables department.
- Assist with maintaining the copier/fax machine in addition to keeping the postage machine maintained. Also ordering, receiving, and managing office and janitorial supplies are essential job functions.
- Process paperwork and assist in freight receiving process.
- Backup basic HR functions on as needed basis.
Customer Service Tasks:
- Assist in talking with customers by phone or in person, receive orders, and handle changes related to assembly under the direction of the customer service department.
- Aid in entering customer orders into the system accurately and ensure timely delivery.
- Assist in soliciting, maintaining, and communicating information related to customer satisfaction and changes.
- Learn to understand and assist with following lead times to meet customer needs once trained properly.
- Assist in addressing complaints regarding billing or products, referring product-related complaints to designated departments for investigation.
- Assist in investigating, communicating, and following up on solutions to quality, materials, and on-time shipping issues affecting customers.

Education and/or Experience

Associate’s degree or equivalent from two-year college or technical school in business functions or significantly more experience to compensate for the lack of degree or equivalent as determined by plant management.
Minimum of 2 years administrative experience and preferably 2 years of customer service experience in a manufacturing environment.

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CONDITIONS OF APPLICATION FOR EMPLOYMENT

I certify that all of the information furnished on the Application is true, complete and correct. I understand and agree that any falsification, misrepresentation or omission of fact either on this Application or during the pre-hire process will be reason for (1) my not being offered employment or (2) dismissal at any time from the service of EMP if employed.

I understand that nothing contained in this employment application or in the granting of an interview is intended to create an employment contract between EMP and me for either employment or for providing of any benefit. No promises regarding employment have been made to me and I understand that no such promise or guarantee is binding upon EMP unless made in writing and signed by the president of EMP.

If an employment relationship is established, I understand that my employment and compensation are for no definite period and may, regardless of the time and manner of payment of my wages and salary, be terminated at any time by me or the Company, with or without cause, and without any previous notice. I also understand and agree that the Company has the right to unilaterally modify and/or terminate any policies, practices, procedures and standards it has adopted or implemented, to the extent not limited by law. I acknowledge that no Company employee nor representative, other than the President, has either the power or authority to enter into any agreement for employment for any specified period of time, or to make any representations or agreements contrary to any of the foregoing, unless that agreement is in writing and signed by the President of the Company. I understand that any prior representations, promises, contracts or statements made by or on behalf of the Company are expressly superseded by the foregoing.

I further agree that by submitting this application that any dispute concerning hiring and potential employment and actual employment can only be resolved through binding arbitration conducted by the AAA using their rules that are in effect and must be initiated within 180 calendar days of the date of the alleged wrongful act or alleged discrimination.

As stated above, the Immigration Reform and Control Act of 1986 states that employers must require all persons hired to submit documents to the employer showing their identity and their right to be lawfully employed in the United States. It also requires that the employee complete and sign a government form to this effect. I understand that if hired by EMP, I will need to furnish documents for inspection that verify my identity and indicate that I am legally permitted to work in the United States. I understand that these documents must be provided within three (3) working days of employment. If the original documents are not available, I agree to submit proof that I have applied for the required documents.

I understand that in the event I am offered employment by EMP, such employment is contingent upon my passing a drug urinalysis screening test. I hereby consent to provide a sample of my urine for analysis and testing.

I have filled out this application, declaring the information is true and correct and I have read and understand the above conditions and agree to accept and abide by them. I hereby authorize my former employers, schools, and all others to give any information they have regarding my employment/ records with them and I release them and their companies from any liability for any damage resulting therefrom. I hereby affix my signature as verification of the foregoing statement.