Warranty Coordinator

Escanaba, MI

Job Description

Job Title: Warranty Coordinator

Department: Advanced Products

Division Manufacturing: Escanaba, MI

Shift: 1st Shift

Summary

The Warranty Coordinator is responsible for administrating the warranty claim process to maximize efficiency and return on warranty claims. This individual will also be responsible for providing consultation and training to the service and engineering departments on all matters related to warranty.

Essential Duties and Responsibilities include the following. Other duties may be assigned as needed.

Develops and assists in implementing standardized warranty submission processes including RMA submission and Product Warranty Registration.
Processes all warranty paperwork to ensure proper documentation and verifying warranty criteria as it applies to the customer.
Follow up with customer regarding warrantable/non-warrantable claims
Preparation of Customer Warranty Reports
Maintains Customer Quality Report Card Information
Uses technical information sources as needed to complete claims.
Coordinates and works effectively with other employees to resolve problems with warranty repairs/reconciliation.
Provides guidance to service/customer service staff for regarding warranty related questions
Answers incoming phone calls and assists in closing out internal accounting functions as needed.
Communicates to departmental management about warranty status on a regular basis and as requested.
Assists in any field related issues regarding parts distribution and claim reconciliation.
Maintains warranty database accurately and constantly looks for continuous improvement within the processes.
Oversees warranty receivable schedules and works with employees and customers to resolve aging items
Tracking warranty parts with receipt, tagging, testing status and scrapping status within multiple systems to properly maintain inventory
Prepares weekly/bi-weekly worksheet of pending items to be tested to assigned Product Engineers
Assists with service projects as requested and ensures proper review of documentation and terminology for coding associated claims

Education and/or Experience

Associates Degree or two plus years equivalent work experience in service or quality department operations. Ability to interpret documents such as contractual distributer agreements, procedure manuals and service documents.

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CONDITIONS OF APPLICATION FOR EMPLOYMENT

I certify that all of the information furnished on the Application is true, complete and correct. I understand and agree that any falsification, misrepresentation or omission of fact either on this Application or during the pre-hire process will be reason for (1) my not being offered employment or (2) dismissal at any time from the service of EMP if employed.

I understand that nothing contained in this employment application or in the granting of an interview is intended to create an employment contract between EMP and me for either employment or for providing of any benefit. No promises regarding employment have been made to me and I understand that no such promise or guarantee is binding upon EMP unless made in writing and signed by the president of EMP.

If an employment relationship is established, I understand that my employment and compensation are for no definite period and may, regardless of the time and manner of payment of my wages and salary, be terminated at any time by me or the Company, with or without cause, and without any previous notice. I also understand and agree that the Company has the right to unilaterally modify and/or terminate any policies, practices, procedures and standards it has adopted or implemented, to the extent not limited by law. I acknowledge that no Company employee nor representative, other than the President, has either the power or authority to enter into any agreement for employment for any specified period of time, or to make any representations or agreements contrary to any of the foregoing, unless that agreement is in writing and signed by the President of the Company. I understand that any prior representations, promises, contracts or statements made by or on behalf of the Company are expressly superseded by the foregoing.

I further agree that by submitting this application that any dispute concerning hiring and potential employment and actual employment can only be resolved through binding arbitration conducted by the AAA using their rules that are in effect and must be initiated within 180 calendar days of the date of the alleged wrongful act or alleged discrimination.

As stated above, the Immigration Reform and Control Act of 1986 states that employers must require all persons hired to submit documents to the employer showing their identity and their right to be lawfully employed in the United States. It also requires that the employee complete and sign a government form to this effect. I understand that if hired by EMP, I will need to furnish documents for inspection that verify my identity and indicate that I am legally permitted to work in the United States. I understand that these documents must be provided within three (3) working days of employment. If the original documents are not available, I agree to submit proof that I have applied for the required documents.

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I have filled out this application, declaring the information is true and correct and I have read and understand the above conditions and agree to accept and abide by them. I hereby authorize my former employers, schools, and all others to give any information they have regarding my employment/ records with them and I release them and their companies from any liability for any damage resulting therefrom. I hereby affix my signature as verification of the foregoing statement.