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Service & Support

We put the same care and compassion into our employees as we do with our customers. Whether through engineering consultations, software development, or on-site and online support,  we have no greater desire than making our customers happy.

Return Material Authorization

RMA Request

If you have found an issue with your EMP product and would like to return for replacement or credit, please click the link to find the RMA request form. We will review your request and contact you to discuss next steps in the process. Please provide as much information as possible so we can determine how to best process your product.

RMA Request

Software & Diagnostics

EMP’s team of engineers and developers have created and maintained our diagnostic software for our cooling systems to allow for in-the-field diagnostics.

  • PC based service tool
  • Vehicle/Engine/Cooling system data logging
  • Historical performance downloads
  • Diagnostic software tools for analysis
  • Integrated troubleshooting manuals
  • Works with INLINE 5/6/7, NEXIQ, Peak PCAN & more
  • On-vehicle integration with telematics
Drivers & Downloads

Product Documentation

Our extensive library of  service documents, including service manuals, technical specifications, product drawings, and more, are available for download to assist you with all the information you need for your EMP product.

Access Documentation

Advanced Service Suite License

The EMP Service Suite will download with user level access, providing all the tools needed for diagnostic procedures. For customers needing to do activities such as re-flashing controllers, an advanced license is required. To provide you with this additional tool access, we need some information from you and your computer. Use this link to get further instructions and to submit your information to EMP.


Advanced License

Regional Service and Support

EMP takes pride in the quality and durability of our products. Our team of Regional Service Project Managers (RSPM) are available to assist you with any question or issues that may arise.

Contact Our Service Team