Account Manager

Escanaba, MI

Job Description

Job Title: Account Manager

Department: Customer Service

Division Manufacturing: Escanaba, MI

Shift: 1st Shift

Summary
Manages commercial and strategic relationship with customer purchasing and commodity buyers and managers. Oversees customer service representative activities to align with company goals for each customer.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for maintaining current business in addition to securing new business from current and prospective customers.
Responsible for developing sales strategies and forecasting sales volume monthly, quarterly and on an annual basis.
Responsible for understanding the customer’s business needs to capitalize on product requirements and representing products and solutions to the customer.
Manages commercial account activity and resolving open account issues.
Leads account team including quality engineer, customer service and manufacturing engineering in support to the customer.
Follow-up on quotations for new business opportunities. Ensure contract implementation of quotations for existing business.
Negotiate contracts (i.e. NDA, long term agreements, warranty, NRE) with the customers.
Heavy involvement in project management to ensure all steps are completed on time and that the customer is satisfied with the progress.
Responsible for resolving past due accounts receivables.
Train and develop customer service representatives. Work closely with other team members to identify continuous improvement tasks and projects that support the Account strategic vision.

Education and/or Experience
Bachelors degree and 6 years related experience or equivalent combination of education and experience.

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CONDITIONS OF APPLICATION FOR EMPLOYMENT

I certify that all of the information furnished on the Application is true, complete and correct. I understand and agree that any falsification, misrepresentation or omission of fact either on this Application or during the pre-hire process will be reason for (1) my not being offered employment or (2) dismissal at any time from the service of EMP if employed.

I understand that nothing contained in this employment application or in the granting of an interview is intended to create an employment contract between EMP and me for either employment or for providing of any benefit. No promises regarding employment have been made to me and I understand that no such promise or guarantee is binding upon EMP unless made in writing and signed by the president of EMP.

If an employment relationship is established, I understand that my employment and compensation are for no definite period and may, regardless of the time and manner of payment of my wages and salary, be terminated at any time by me or the Company, with or without cause, and without any previous notice. I also understand and agree that the Company has the right to unilaterally modify and/or terminate any policies, practices, procedures and standards it has adopted or implemented, to the extent not limited by law. I acknowledge that no Company employee nor representative, other than the President, has either the power or authority to enter into any agreement for employment for any specified period of time, or to make any representations or agreements contrary to any of the foregoing, unless that agreement is in writing and signed by the President of the Company. I understand that any prior representations, promises, contracts or statements made by or on behalf of the Company are expressly superseded by the foregoing.

I further agree that by submitting this application that any dispute concerning hiring and potential employment and actual employment can only be resolved through binding arbitration conducted by the AAA using their rules that are in effect and must be initiated within 180 calendar days of the date of the alleged wrongful act or alleged discrimination.

As stated above, the Immigration Reform and Control Act of 1986 states that employers must require all persons hired to submit documents to the employer showing their identity and their right to be lawfully employed in the United States. It also requires that the employee complete and sign a government form to this effect. I understand that if hired by EMP, I will need to furnish documents for inspection that verify my identity and indicate that I am legally permitted to work in the United States. I understand that these documents must be provided within three (3) working days of employment. If the original documents are not available, I agree to submit proof that I have applied for the required documents.

I understand that in the event I am offered employment by EMP, such employment is contingent upon my passing a drug urinalysis screening test. I hereby consent to provide a sample of my urine for analysis and testing.

I have filled out this application, declaring the information is true and correct and I have read and understand the above conditions and agree to accept and abide by them. I hereby authorize my former employers, schools, and all others to give any information they have regarding my employment/ records with them and I release them and their companies from any liability for any damage resulting therefrom. I hereby affix my signature as verification of the foregoing statement.